Shipping policy

Shipping Policy
Last updated: October 27, 2026

ZWHEEL serves customers internationally, subject to destination availability, product restrictions, carrier acceptance, and lithium-battery transport rules. "Global shipping" does not mean every product is available for delivery to every country. The destinations and delivery options displayed at checkout are the current availability for an order.
1. Where We Ship
We currently publish standard delivery information for the United States and the United Kingdom. Orders to the EU and other international destinations may be accepted when the relevant destination, model, and service are available at checkout or expressly confirmed in writing by our support team. Some islands, remote regions, PO boxes, military addresses, or countries with transport restrictions may be excluded.

Please contact support@zwheel.com before ordering if you are unsure whether a scooter can be shipped to your destination.
2. Processing and Delivery Estimates
Our currently published normal handling time is approximately 1–2 business days for in-stock orders. The website currently describes indicative transit times of 3–7 business days for the contiguous United States and 5–10 business days for the United Kingdom. These are estimates, not guaranteed dates, and apply only where those services are offered for the relevant product.

For the EU and other international destinations, available services, shipping charges, and estimated times should be shown at checkout or confirmed before payment. Orders fulfilled from overseas warehouses, shipped by sea, or delayed by customs may take materially longer; any materially different dispatch or delivery arrangement will be disclosed before purchase or agreed with you.

Weekends, holidays, weather, customs inspections, carrier capacity, and remote-area service may affect delivery. Where a mandatory delivery deadline applies, your statutory remedies remain available.
3. Shipping Fees
Our website currently advertises free standard shipping for electric scooters delivered to eligible U.S. and U.K. addresses. This does not automatically extend to accessories, express services, or international destinations. For each order, the final applicable delivery fee must be shown before checkout confirmation. If the promotion or destination eligibility changes, the price shown at checkout controls subject to mandatory law.
4. Import Duties, VAT, and Customs
International orders may be subject to import duties, VAT/GST, customs brokerage, and local handling charges. Before purchase, we will state whether these charges are included in the checkout price or are payable by the customer on import, as required by law.

Where checkout explicitly identifies a duties-paid delivery arrangement, the stated charges will be included as described. Where an import-charges-not-included arrangement is disclosed, the customer may be responsible for amounts assessed by local authorities or the carrier. We do not ask customers to misstate goods' values or evade lawful duties.
5. Tracking and Delivery
Once an order is dispatched, we will provide tracking details when available. Some international services may show limited tracking during customs clearance or line-haul transit. If your shipment is significantly delayed, missing, or delivered incorrectly, contact us and we will investigate with the carrier. Your consumer rights concerning nondelivery and damaged goods remain unaffected.
6. Address Changes and Failed Delivery
Check your shipping details before payment. Contact us immediately if an address needs correction. Once a parcel has been handed to the carrier, rerouting may be unavailable or incur a carrier fee, which we will communicate before charging where practicable. Undeliverable parcels will be handled under applicable law and the circumstances of the shipment.
7. Lithium-Battery and Oversized Products
Electric scooters contain lithium-ion batteries and may be subject to air-transport restrictions, special labeling, or carrier limits. Some models cannot ship to certain destinations or by certain services. Do not return a scooter, loose battery, or damaged battery without contacting ZWHEEL for compliant packing and transportation instructions.
8. Contact
Email: support@zwheel.com
Website: https://www.zwheel.com