Contact information

Contact Information
We are here to help you with product questions, orders, shipping, repairs, warranty claims, and returns.
ZWHEEL Customer Support
Email: support@zwheel.com
Phone (United States): +1 (937) 615-7120
Website: https://www.zwheel.com
Contact form: https://www.zwheel.com/contact

Please include your order number, delivery country, scooter model, and a short explanation when contacting us about an order. For technical questions, relevant photos or videos may help, but please do not perform unsafe tests to obtain them.
Business and Legal Information
Trading name: ZWHEEL
Seller / operator: DONGGUAN DIDE TRADING LIMITED
Publicly Listed Service / Fulfillment Locations
The ZWHEEL website currently lists the following locations. They are not necessarily walk-in offices or authorized return addresses; please verify their operational role before publishing them as such.

United States: 110 Commerce Parkway, Ellabell, GA 31308
United Kingdom: Unit 14, Union Road, Oldbury, B69 3EX, United Kingdom
Spain: Calle Riera Roja 12, 08830 Sant Boi de Llobregat, Barcelona, Spain

For all returns, contact support@zwheel.com to receive the designated return address and lithium-battery instructions. Please do not ship items to the addresses above without authorization.
Response and Complaints
We aim to respond to support requests as promptly as practicable. You may also contact us to raise a complaint or exercise applicable consumer or privacy rights. If your issue concerns an unsafe product, stop use and tell us that it is safety-related.

Note for publication: The seller's registered legal address must be included after verification. Remove any listed service location or telephone number that is not controlled by, or authorized for, this store.